When The Surgery Is Open
If you or the person you represent needs urgent medical attention please contact the Surgery and ENSURE that the Receptionist is aware that the matter is an EMERGENCY and be prepared to give details of the problem to the Receptionist.
Your call will then be passed to the Doctor who will need to ascertain further medical information from you to ensure appropriate priority is given to your call.
There may be times when the doctor considers that the most appropriate response is to call a 999 ambulance for example if someone is in a state of collapse or thought to be having a heart attack. It is also appropriate for the patient or patient’s representative to dial 999 directly when there is clear evidence of a need for immediate emergency treatment.
We have a Doctor on call each weekday who is available to deal with urgent visits and also has appointments for patients who need to be seen that day
When The Surgery Is Closed
Derbyshire County Primary Care Trust is responsible for the provision of medical services to patients when the Surgery is closed. This service is provided Derbyshire Health United for patients in this area. This Surgery is no longer open on Saturday mornings.
If you require urgent medical attention when the Surgery is closed, you can ring 111 and your call will be automatically transferred to the Out of Hours service
A Receptionist will answer your call (the Receptionist will either be from Derbyshire Health United or from NHS Direct, depending on the time of your call) and will take necessary details from you which will then be passed to a Nurse.
A Nurse will then ring you back. The Nurse will either give telephone advice, arrange for you to speak to a Doctor, ask you to attend the Medical Centre, Scarsdale, Nightgale Close, Newbold Road, Chesterfield or arrange for a Doctor to make a home visit, whichever seems the most appropriate need.
There may be occasions when the nurse advises that a 999 emergency ambulance is necessary.
At weekends you may be requested to attend the designated sessions held at either of the local hospitals at Clay Cross or Whitworth, Matlock. Please DO NOT attend the Medical Centre or either of the Hospitals without having first contacted the Out of Hours Service unless you have had an accident with injury requiring attention at a hospital A&E department in which case you may attend Derby Royal Infirmary or Chesterfield Royal Infirmary directly.
IF YOU ARE EXPERIENCING CHEST PAINS PERHAPS RADIATING DOWN THE LEFT ARM, NAUSEA, OR SWEATING PLEASE DO NOT DELAY IN GETTING MEDICAL ATTENTION – DIAL 999 FOR THE AMBULANCE SERVICE