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Practice Policies

Confidentiality

Access To Medical Records

blue_folder_lockIn accordance with the Access to Health Records Act 1990 you are entitled to sight of your medical records. There will be a charge for any photocopies that may be requested. You are also entitled to a copy of any referrals to consultants.

Your Right To Privacy

You have a right to keep your personal health information confidential between you and your doctor. This applies to everyone over the age of 16 years and in certain cases to those under 16. The law does impose a few exceptions to this rule, but apart from those you have a right to know who has access to your medical records. Please ask for a leaflet at Reception.

Suggestions and Complaints

If you would like to make any suggestions or comments to improve our service to you, we would like to hear from you and provide suggestion boxes at all our Surgeries. You may write directly or contact the Practice Manager.

We have an in-house complaints procedure and if you are not happy with any aspect of the service you receive from the Practice, please contact the Practice Manager in the first instance.   If you do not want to use the 'in-house' complaints system you can refer your complaint to NHS England (formerly the Commissioning Board) via email at england.contactus@nhs.uk or by telephoning 0300 311 2233.  You can also address your complaint to POhWER who are the current independant provider of complaints advocacy, they can be emailed pohwer@pohwer.net or by telephone on 0300 456 2370. Further details can be found on their website http://www.pohwer.net.

Please click on the link for a copy of our:        

Complaints_and_Comments_procedure.doc 

Complaints_leaflet_patients.doc            

Complaints_form_patients.doc

Other Practice Policies:-

Advance Directive Protocol

NHS Constitution

Breast Feeding Policy

Equal Opportunities for Vistitor and Staff

Assistance Dogs Policy for Patients

Promoting and Offering Choice Policy

Patient Consent Information

Freedom of Information Act

Data Protection Act

 



Noticeboard

Influenza Vaccinations

Please note we are now booking appointment for patients in  at-risk groups to have their annual influenza vaccinations.  The clinics are being held on Saturday mornings between 27th September and 1 November 2014.  These clinics are purely for giving the influenza vaccination and no other advice can be given during this appointment. 

 

Practice Training Sessions 2014

The practice will be closed on the following Wednesday afternoons for staff training:

15th October, 19th November

 

Practice Survey 2013

The Practice ran a survey in December, the results and action plan from is can be seen by following the link "Survey Report" below.

Minor Injuries Units

Please note that from Monday 25th November 2013 the opening time for both Ripley and Whitworth MIUs will change.  They will be open from 8am to 10pm daily.  Please follow link for press release regarding this.  http://www.dchs.nhs.uk/dchs_about_us/dchs_news_events/dchs_press_releases/id/39123/t/6

 
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